1 Reply Latest reply on Oct 2, 2012 3:21 AM by pilhuhn

    UnavailableLicenseException with jopr-server-2.3.1

    myriam
    myriam Oct 1, 2012 4:44 PM

      Configuration:

      jdk1.5.0_18

      jopr-server-2.3.1

      SUSE Linux Enterprise Server 10

       

      Hello all,

      I am a newbie in RHQ/JOPR world so please excuse my question if it is too basic :s

      I am trying to debug a problem on a JOBR server that got installed some time ago, that was working great, and that stopped working.

      I have no idea of what was changed...

      But here is the problem.

      The server is running, the console log in page is displayed, but when trying to connect, we have the following error message on the page:

       

      HTTP Status 500 -

       

      --------------------------------------------------------------------------------

       

      type Exception report

       

      message

       

      description The server encountered an internal error () that prevented it from fulfilling this request.

       

      exception

       

      javax.ejb.EJBException: org.rhq.enterprise.server.system.LicenseException: org.rhq.enterprise.server.license.UnavailableLicenseException: Error: software license validation failed.  Please contact support to resolve the issue.

          org.jboss.ejb3.tx.Ejb3TxPolicy.handleExceptionInOurTx(Ejb3TxPolicy.java:63)

          org.jboss.aspects.tx.TxPolicy.invokeInOurTx(TxPolicy.java:83)

          org.jboss.aspects.tx.TxInterceptor$Required.invoke(TxInterceptor.java:191)

          org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)

          org.jboss.aspects.tx.TxPropagationInterceptor.invoke(TxPropagationInterceptor.java:95)

          org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)

          org.jboss.ejb3.stateless.StatelessInstanceInterceptor.invoke(StatelessInstanceInterceptor.java:62)

          org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)

          org.jboss.aspects.security.AuthenticationInterceptor.invoke(AuthenticationInterceptor.java:77)

          org.jboss.ejb3.security.Ejb3AuthenticationInterceptor.invoke(Ejb3AuthenticationInterceptor.java:110)

          org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)

          org.jboss.ejb3.ENCPropagationInterceptor.invoke(ENCPropagationInterceptor.java:46)

          org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)

          org.jboss.ejb3.asynchronous.AsynchronousInterceptor.invoke(AsynchronousInterceptor.java:106)

          org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:101)

          org.jboss.ejb3.stateless.StatelessContainer.localInvoke(StatelessContainer.java:240)

          org.jboss.ejb3.stateless.StatelessContainer.localInvoke(StatelessContainer.java:210)

          org.jboss.ejb3.stateless.StatelessLocalProxy.invoke(StatelessLocalProxy.java:84)

          $Proxy221.getLicense(Unknown Source)

          org.rhq.enterprise.gui.legacy.AuthenticationFilter.doFilter(AuthenticationFilter.java:114)

          org.rhq.helpers.rtfilter.filter.RtFilter.doFilter(RtFilter.java:124)

          org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96)

       

       

      root cause

       

      org.rhq.enterprise.server.system.LicenseException: org.rhq.enterprise.server.license.UnavailableLicenseException: Error: software license validation failed.  Please contact support to resolve the issue.

          org.rhq.enterprise.server.system.SystemManagerBean.getLicense(SystemManagerBean.java:569)

          sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

          sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

      ..........

       

      I have been looking around but could not find anything specific to my case...

       

      Any help appreciated!

       

      Many thanks in advance,

       

      Myriam