3 Replies Latest reply on May 11, 2007 10:22 AM by Peter Johnson

    Problem with licenseFile JBoss ON

    Michael Blomberg Newbie

      Hi all!

      Iam a Newbie on JBoss and have installed JBossOn.
      Now im trying to start accessing JBossON and are asked to browse for a licensefile.
      I have fetched the file from https://network.jboss.com where i have an account with out any problems.

      But when im trying to upload it inte JBossOn im getting this error:

      "Warning: Error reading license expiration: Error: software license validation failed. Please contact support to resolve the issue."

      I have tryed diffrent files, rename it etc etc etc...I have tried everything!

      Im running JBossOn on a SLES 10 xen.

      Please help this newbie!

      /Blomman

        • 1. Re: Problem with licenseFile JBoss ON
          Michael Blomberg Newbie

          The problem is that im running JBossOn in a xen enviroment, does anyone know how to solve this?

          /Blomman

          • 2. Re: Problem with licenseFile JBoss ON
            Michael Blomberg Newbie

            From my server.log:

            "2007-05-11 13:17:25,310 ERROR [com.jboss.jbossnetwork.ui.action.license.LicenseUpdateAction] Backing store unavailable, allowing license to be written to disk unconditionally
            2007-05-11 13:17:25,647 INFO [net.hyperic.hq.common.shared.license.LicenseManager] [License owner=Jan Groning email=jan.groning@rps.police.se phone=+46 8 401 90 00 expiration=2009-12-30 platforms=unlimited serverIPs=any plugins=all support=3]
            2007-05-11 13:17:27,231 INFO [STDOUT] May 11, 2007 1:17:27 PM java.util.prefs.FileSystemPreferences checkLockFile0ErrorCode
            WARNING: Could not lock User prefs. Unix error code 2.
            2007-05-11 13:17:27,231 WARN [net.hyperic.hq.common.shared.license.LicenseManager] Error: software license validation failed. Please contact support to resolve the issue.
            2007-05-11 13:17:28,894 INFO [STDOUT] May 11, 2007 1:17:28 PM java.util.prefs.FileSystemPreferences checkLockFile0ErrorCode
            WARNING: Could not lock User prefs. Unix error code 2.
            2007-05-11 13:17:28,894 ERROR [net.hyperic.hq.bizapp.server.session.AuthzBossEJBImpl] Error: software license validation failed. Please contact support to resolve the issue.
            2007-05-11 13:17:30,470 INFO [STDOUT] May 11, 2007 1:17:30 PM java.util.prefs.FileSystemPreferences checkLockFile0ErrorCode
            WARNING: Could not lock User prefs. Unix error code 2.
            "

            /Blomman

            • 3. Re: Problem with licenseFile JBoss ON
              Peter Johnson Master

               

              Error: software license validation failed. Please contact support to resolve the issue.


              That is good advice. Since you have JBossON, you must have a support contract. Open a support issue, someone in support should quickly help you fix this.