We are experiencing a very odd and quite serious problem with a Java Web Start application that uses JBoss client/server communication and is downloaded by our various customers located all over the U.S.
After downloading, the client application must contact our JBoss server to register itself before it can be used. Over 10% of the installed clients fail to connect to the JBoss server with no obvious shared conditions (Java version, platform, etc.).
We are currently in the process of gathering detailed information on all the variables that we think might effect the client install. We have just begun this process but have noticed one seemingly important thing - It seems to be certain networks/providers that cause the failure (and not particular machines) as we have customers with laptops who have failed to register on one network, but succeeded when connected to another.
Given this admittedly thin information, can someone provide any information on any known conditions that could be causing this problem? Maybe you have had a similar problem?
I hope this is the proper forum to make this query. Any info, even a good guess from an experienced JBoss user might help at this point.
This phenomenon isn't familiar to me, personally. You might also try a forum like http://www.jboss.com/index.html?module=bb&op=viewforum&f=61.
Of course, we'd like to know more about the problem. When you get additional information, please post it.