After spending some time around this forum and asking a few questions (and receiving lots of great answers!), my employer has indicated interest in upgrading the informal status of such inquiries to a more formal arrangement. This isn't to say that amount of support we have received so far has been insufficient (far from it, in fact), but we are looking for something with guarantees and agreed-upon terms and conditions.
My employer is a German broadcasting agency looking to implement a service-oriented architecture for our internal application landscape using SwitchYard as a transport layer and jBPM as a tool for modelling and executing business processes. So far we have been moving in a rather light-weight fashion and are inclined to keep it that way, so we are only going to add technology to our stack if there is a concrete demand.
We are aware of support contracts offered for the current SOA-P lineup, which doesn't seem to be what we are looking for based on the observations that a) it doesn't seem to cover SwitchYard and b) it includes lots of technologies we are not currently planning on using. What we would like to find out is if something similar exists or will be instituted regarding SwitchYard, as it seems poised to replace the current JBossESB efforts. Is there anything you can tell us about the current state of affairs regarding official support, services, and so on (maybe even courses offered in Germany), or is it too early on to tell? Is there a roadmap or something similar with regards to this?
We are posting this here instead of contacting a sales representative because our experiences on this board have been very positive, giving us the distinct impression that this is the place to go for our questions. If this is inappropriate, please feel free to redirect this inquiry to whatever representative you feel could help us answer these questions. Thanks a lot for your efforts, and looking forward to hearing from you!