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Please contact your local Red Hat representative, as the solution is to have a JBoss BRMS subscription which will give you the JBoss EAP support also. In your case you would need to sort out moving forward what the best option for your situation is.
It should also be noted that your support subscription would allow you access to the Customer Portal (http://access.redhat.com) where you would be better served in finding answers to your product questions. It is just a bit lucky that I happened to see this question.
The Red Hat represenative is your starting point (where you bought your JBoss EAP subscription).
Thanks for your valueable response.