1 Reply Latest reply on Jun 25, 2014 3:09 AM by swiderski.maciej

    SLA with new process/Signal triggering

    shijuj

      Hi ,

      When the task is getting escalated,  right now we have re-assignment & notification,

      Along with this for escalation triggering a new new process flow/Signal  could be a good implementation right ? 

        • 1. Re: SLA with new process/Signal triggering
          swiderski.maciej

          you can already achieve that with boundary events, so whenever you'll need to start/signal some additional process/nodes you can use timer/signal boundary event to start alternative flow, at the same time you can either cancel the human task or simply leave it as is so it can still be worked on.

           

          HTH