0 Replies Latest reply on May 20, 2015 9:33 AM by a_nat

    How to achieve SLA management for the tasks in processes?

    a_nat Newbie

      I understand, that there is design time element to create human task with expiration date / time. Though what I would like to know is:

      • Whether this works?.
      • What happens when a task is suspended / resumed, is this considered while the SLA is counted?
      • Can this be combined with calendars to make use of working / non working days / hours?
      • How can this be reported / are there out of the box reports?
      • Is there a demo?