1. There is a forum rewrite in the works
2. Documentation is hard. We're all coders, not technical writers, glad you found your answer in forums (if you need quick responses you can always purchase support contract)
3. I use jEdit. It makes me happy. It forces me to write all my code by hand (and it IS better than VI)
Re 2) Yes, Documentation IS hard, but that's why the docs aren't free right? I bought the e-books, and was not real happy about the quality - too much is assumed to be intuited by the reader, and too much is just not in there at all. It's better than nothing, but I actually think the Getting Started Guide is more useful/comprehensive.
I've seen the "purchase a support contract" line a few times too many. It's not good when you pay for docs then you get told, sorry, you'll have to pay for support - how much better will this be? After all, the docs were supposed to be good. Like the e-books, you don't know until you spend the money... and then it's too late.
-- end rant
My constructive idea for improving them: Pay someone. Find good tech writer(s), and double your doco prices to cover the costs. I'd happily pay more for quality docs.
I agree, quality documentation is a must! And I would pay more for it. Additionally, the e-commerce service that sells the e-books is horrible. I hope this is changed or upgraded in the future.