Limited discussion visibility when replying

[peterj]

I just now replied to a poster's question and realized that only the message I was replying to was showing, and not the entire discussion as in the old forums. This is a major inconvenience because usually earlier posts in the discussion have key information needed to formulate a reply. Is there any way to get that functionality back? Or perhaps force a new window/tab to open when the Reply button is hit so that the whole discussion is still visible?

[lkrzyzanek]

Hi Peter,

I've checked clearspace administration and we don't have this option at the moment.

In case that you need to see whole thread when you're replying is opening it in another window (right click on reply button and open it in new window).

Thanks,

Libor

[newtonm]

The old forums didn't show the entire discussion. At best they displayed 10 posts at a time with an 'Instant Reply' textbox at the bottom of the page. If you clicked on the 'Post Reply' button then you were taken to a reply form where no posts were displayed.

Clearspace doesn't have an 'Instant Reply' feature out-of-the-box but it does show the post you're replying to on the reply form which is actually an improvement. You have a valid point though so we'll see if there's any way we can improve this.

Mark

[jaikiran]

newtonm wrote:

If you clicked on the 'Post Reply' button then you were taken to a reply form where no posts were displayed.

Not really When the "Post Reply" button was clicked, the user was taken to a page which consisted of a text area to post the reply and also below the text area, there were the previous posts (i think at max 10) in that thread. It definitely gave more context while replying.

[lkrzyzanek]

Thank you guys for detailed info.

I've created JIRA ticket for this: ORG-407

[peterj]

I wish that something would be done about this really soon. I have been unable to train myself to right-click on Reply and open a new tab. Thus I always end up having to open another browser tab manually and find the post so I can see the whole discussion. And this is driving me nuts. It almost makes the forum unusable.

[peterj]

Hey, this is fixed! I like!

(And I bet you thought I wouldn't notice... )

[lkrzyzanek]

Good catch Peter ;-)

I'm closing that jira ticket.

Thanks.

[saltnlight5]

Hey, instead of keep posting/reporting problems on this site, I thought I like to say a positive thing too.

This "reply" fix is indeed really cool. Thanks to Libor(or team) who has made this happened!

[peterj]

Please reopen the JIRA ticket - I clicked on the 'Use advanced editor" link and only the post being replied to shows. It appears that the new quick response (or simple eidtor, or whatever you call it) is the only thing that shows a list of posts.

[lkrzyzanek]

Hi Peter,

it's true. Advanced editor displays only one message.

L.

[robertpattinson]

Clearspace doesn't have an 'Instant Reply' feature out-of-the-box but it does show the post you're replying to on the reply form which is actually an improvement. You have a valid point though so we'll see if there's any way we can improve this

thanks

Robert

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