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You probably haven't set the JAVA_HOME correctly. What does
from the same command prompt, show?
You probably haven't set the JAVA_HOME correctly.
Since there is an installation of java on the users system so I would expect the JAVA_HOME to be taken automatically from the PATH variable, IIRC.
Let us see the server.log files.
If the above suggestions do not help, comment out the "echo off" statement at the start of run.bat, run it again, and post the full output in the command prompt window.