0 Replies Latest reply on Sep 18, 2016 9:42 AM by Sayantan Mondal

    Using BRMS in IT Operations

    Sayantan Mondal Newbie

      Hi All ,

       

          BRMS being a rules engine is being used in the workflows and business decisions for multiple domains. However can we expose the BRMS to help the decision making in IT operations and service management. For example if we need to have intelligent tool to check an incident and tag it as less priority with the input from the alerting system thereby reducing the overhead on the support team.

       

      Thanks,

       

      Sayantan Mondal